Refund Policy

At Galleri Kim Anstensen, we offer unique and high-quality artwork. We understand that sometimes a purchase may not meet your expectations, and we strive to ensure a fair and transparent refund process.

1. Returns & Refund Eligibility

• Refunds only apply to artworks damaged during shipping or significantly different from the description provided.
• Custom or commissioned artworks are non-refundable unless they arrive damaged.
• The request for a refund must be made within 3 days of receiving the artwork.

2. Return Process

• To initiate a refund, please contact us at gallerikimanstensen@gmail.com with your order details and photographs of the issue.
• If the return is approved, the artwork must be shipped back in its original condition and packaging within  3 days at the buyer’s expense.
• Once we receive the artwork and verify the issue, a refund will be processed within 5 business days to the original payment method.

3. Non-Refundable Items

• Gift cards, sale items, and digital artworks are non-refundable.
• Any artwork that has been altered, damaged after delivery, or is missing parts due to customer handling will not be eligible for a refund.

4. Cancellations

• Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be possible, especially for shipped items.

5. Exchanges

• We do not offer direct exchanges. If you wish to return an item and purchase a different one, a refund will be processed first, and a new order must be placed separately.

For any questions or concerns regarding our refund policy, please contact us at gallerikimanstensen@gmail.com.